At Handmade Luxury Home, each piece is created with care, intention, and a high level of craftsmanship. Because all items are handmade and, in most cases, one of a kind, our approach to returns differs from that of standard retail.

Returns are only possible by prior arrangement.

We kindly ask that you contact us first should you wish to discuss a return. Requests will be considered on a case-by-case basis, with respect for both the customer and the nature of our work.

Why returns are limited

Unlike mass-produced goods, our textiles are individually designed and crafted. This means that:

• Each item is unique and cannot simply be restocked or resold in the same way.
• Considerable time, skill, and material go into every piece.
• The pricing reflects the creation of the item itself, not the logistical margin required to support standard return systems as seen in larger commercial operations.

For these reasons, a conventional “no-questions-asked” return policy is not feasible for a small, atelier-based shop such as ours.

When a return may be considered

We will, of course, review requests in situations such as:

• There has been a clear error in the order

In such cases, please contact us within a reasonable time-frame and include photographs where applicable.

Our commitment to you

We aim to present each item as accurately and transparently as possible, with detailed descriptions, materials, and imagery. Should you have any questions prior to purchase, we kindly encourage you to get in touch—this helps ensure that your selection is exactly right for you.

By placing an order, you acknowledge and accept this returns policy.

If you have any concerns or would like to discuss a specific situation, we are always open to communication and will do our best to find a fair and respectful solution.